Corporate Image: Think About it?
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For any corporation it is very important to create a distinct image in the
market. This is known as Corporate Image which distinguishes the corporation
from its competitors and provides a picture of it to the general public. It
depicts the principles, beliefs, productivity of the company. This image is
responsible for increasing the sales of the product and to achieve brand equity.
Corporate image creation is a strenuous and time consuming process and is
carried out by experts qualifying in perception management. Basically, the
creation involves marketing experts who used various kinds of promotion methods
and public relations. Since this image is targeted to attract the customers it
should be highly appealing. Besides the marketing experts critics play an
important role too.
The name of the corporation and its catch line should reflect its belief like
Wal-Mart, which says that it sells for less. A logo should also be designed
accordingly. Like the corporation FedEx has an arrow incorporated in its logo
which depicts its fast and efficient service. Once the image is created by the
corporation the next step is advertising and product distribution in the market.
Like if the corporation creates luxury products, they should rope in big names
in the advertising experts and the models to be featured in these ads should be
super stars. Likewise, they should not distribute their products to every other
store; instead they should target more hi-fi malls. Time to time, advertising
and branding budget should be reviewed to cut down on cost and to be in-sync
with the technology. This also helps in revamping the corporate image according
to the fast changing demands of the consumer.
Testimonies of news papers, magazines, and labor union can deteriorate a
well-created corporate image. Simplest of controversies can be exaggerated by
the media and spoil the name of the company. Controversies are born by the
interference of organizations related to environment, religion, crime, politics,
education and charity. Government, too, is another powerful and influential
organization by itself.
Once the corporate image is created, it should be retained. It should not be
like here today and gone tomorrow. This image should be reflected in all the
brands and product line of the corporation. Even if one of the products isn’t up
to the mark, it will lead to confusion among the consumers and will hit the
sales of the company. Like recently there was controversy about a particular
contact lens solution of a company. It was supposed to be infecting the users
with a rare disease. This not only affected the sales revenue of that particular
product but also made the customers think and raise question about the
authenticity of other products of that particular company.
Another company’s products had hidden non-vegetarian ingredient in a vegetarian
product. This led to the decrease of trust among the customers. In such a case
the company should either advertise itself as a company selling non-vegetarian
food or it should invest in promoting the company as vegetarian by introducing
more vegetarian products.
So the image of each individual product of the company makes up for the complete
image of the corporation. And last but not the least, the image should be very
realistic, truly representing its values and should leave a personal touch with
the consumers.
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