Behind Marketing: Do You Use The Research Market?
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Research in advertising is done to determine the copy testing of advertisements.
It is also used to know the efficiency of ads placed in any medium, the customer
attention it gets, the message it delivers and how it motivates the customers to
buy the product.
Commercial eye tracking is done to understand the visual behavior of the
customer. Ads, websites, etc., are analyzed for this. Before an advertisement is
released in the market, its performance can be forecasted with the help of copy
testing which takes consumer’s level of attention, motivation, brand liking, and
entertainment into consideration.
When a customer buys something online he analyses it in order to make the
decision, this one of the criteria on which consumer decision research is done.
Interviews and surveys can be done to understand consumer’s level of
satisfaction, which is known as customer satisfaction studies. The demographic
and psychology of the people of a particular geographical region can be studied
with the help of segmentation research.
When analyzing is to be done about brand recognition, brand performance, brand
preference and awareness, ad tracking is done. A favorite brand can be
recognized with the help of brand equity research.
Tests are conducted so as to determine what customer thinks about a brand or a
product and it is specifically known as brand name testing. The demand of a
product can be understood by demand estimation. After the demand of the product
is taken care of, the quality should be checked from time to time.
Appointing mystery shoppers who is usually an employee of the market research
firm does this. He buys goods through a salesperson and notes down the whole
experience. This procedure can be used to do research about rival companies’
products.
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Before practical application of a concept, concept testing should be done which
tells whether the targeted audience will like the idea or not.
Test marketing is done by introducing a product in small numbers in the market
and observing the sales, after which the product is launched on a large-scale.
After the initial phase, when the company thinks of increasing the price of the
product, price elasticity testing should be carried out which shows customer
reaction to price fluctuations. Distribution channel audits are conducted to
understand the attitudes of retailers and distributors towards specific products
and brands.
The more tech savvy form of marketing research is Internet strategic
intelligence. The likes and dislikes of the customers can be directly known with
the help of chats, blogs and forums. Online panels are a group of experts who
accept the marketing research done online.
All the researches that are carried out can be classified as primary research,
which gathers original research, and secondary research, which is based on a
primary research and information published by other resources. Secondary
research costs less as research is done on already researched data, but the
result isn’t efficient.
The research designs used by marketing research are either based on questioning
or are based on observations. Quantitative marketing research and qualitative
marketing research are based on questioning.
Quantitative marketing research is done to derive conclusions like
questionnaires forms and survey. The number of respondents involved is high.
Qualitative marketing research is done to understand something like in-depth
interviews and projective techniques.
Marketing research based on observations is called experimental technique and
ethnographic studies. Test markets and purchase laboratories are examples of
experimental techniques.
The quantity measured is determined by understanding the factors that are
responsible for the success of a product and then one or some of the factors are
changed and the result is observed. In ethnographic studies observations are
done longitudinally or done at several instances of time or cross-sectional, or
done at only a particular time.
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